Accidents are an unfortunate reality of transportation, but rest assured, our drivers are highly skilled and dedicated to safety. While we can't eliminate the possibility of accidents entirely, we take every precaution to minimize risks and ensure a smooth and secure journey for our passengers.

In the rare event of an accident, Gigabytes adhere to the same strict standards and policies as your everyday full-time employees. As independent contractors, Gigabytes and Transit Gigs are not held liable for any costs or damages resulting from accidents. We prioritize transparency and accountability in all situations, working diligently to address any issues and provide support to those involved.

We understand how important it is for you to receive the services you've paid for, which is why accountability is at the core of our values at Transit Gigs. If for any reason your service isn't delivered as promised, we guarantee you an instant refund. Not only that, but the Gigabyte responsible will be held accountable and excluded from future gigs, ensuring that you won't have to deal with unreliable service providers.

In addition to our commitment to accountability, we also hold our Gigabytes to high standards through reviews and star ratings. Maintaining a minimum 4-star rating is essential for Gigabytes to continue offering their services on our platform. This ensures that only the best and most reliable Gigabytes are available to fulfill your needs. Quality and accountability are non-negotiable for us at Transit Gigs, and we are dedicated to providing you with a seamless and trustworthy experience every time.

If you're feeling hesitant about whether your contract or union will allow you to use our service, don't worry, you're not alone. The world of contracts and unions can seem daunting, but the beauty of it all is that there are real people behind those documents, and that means there's room for flexibility. All it takes is a conversation and a shared vision of how we can enhance your rider experience – after all, that's what matters most to. We firmly believe that building strong relationships can often achieve more than what contract language alone can accomplish.

So, don't hesitate to reach out to us at howdy@transitgigs.com. Let us know what you need to make our service work for you, and together, we can start a dialogue that benefits everyone involved.

Upon joining the Transit Gigs family, you’ll receive a comprehensive list of our available drivers within your area or region. Our drivers come equipped with DOT exams, drug tests, and more, ensuring that they meet all safety and regulatory standards.

You can review these drivers and add them to your insurance, giving you peace of mind knowing that you are covered in case of any unforeseen circumstances. Then, when you request a driver through the transit gigs app, our algorithm will only present you with drivers who are already insured by you, streamlining the process and eliminating any potential insurance complications.

As we continue to grow and expand our platform, you'll be notified of any new drivers and staff additions. You will also have the option to add as many of them to your rotation as you'd like, providing you with flexibility and convenience in managing your driver pool. 

Each driver undergoes what most would consider a standard hiring process, similar to any other transportation company in the industry. We handle all necessary procedures before granting a driver access to our platform for driving.

Furthermore, you have the capability to access a driver's profile and documents directly from the mobile app to review and verify the associated documents.